How Salad House Lets First-Time Owners Run a $2.5M Store (Operations & Systems Breakdown)

Описание: In this episode, Bennett sits down with Jarrod Bravo, Salad House Director of Operations and franchisee, to break down what really makes a franchise scalable: systems, support, and standards.

Salad House’s top-performing store did $2.5M in revenue last year… with an operator who had ZERO restaurant experience. How? The brand is built to help business-minded owners lead teams, follow proven processes, and rely on a modern operations system that keeps everyone accountable.

Jarrod walks through exactly how Salad House sets franchisees up to win, including:
✅ Pre-opening training: 10–15 hours of admin/back-end setup
✅ 80 hours of onsite training (up to 3 people) split across opening + closing shifts
✅ Why the lunch window is ~70% of the business (and how store hours are optimized)
✅ How Salad House uses Opus, a remote training platform with videos + quizzes for every role and every recipe
✅ How limited-time items (soups + monthly Caesar) get rolled out with 3+ weeks notice, SKUs, pricing, COGS, and step-by-step execution
✅ Hiring support including job ads + free postings via ADP (Indeed + ZipRecruiter)
✅ The staffing requirement: a completed 2-week schedule must be approved before opening
✅ What stepping into semi-absentee ownership actually looks like (Jarrod averages ~10 hours/week including remote check-ins)
✅ The tech stack that helps owners stay on top of standards: guest feedback alerts, weekly reporting on labor/COGS, and performance discussions with managers
✅ Why it’s “easier to own five Salad Houses than one” (multi-unit staffing + manager leverage)

They also cover what ongoing support looks like after launch, including a franchisee collaboration channel and a weekly leadership meeting where you can get direct time with ops, branding, the CEO, and the founder.

If you’re considering franchising but worried about experience, operations, or building the right team, this episode is a masterclass in what real franchise support should look like.

👇 Want to learn more about Salad House or franchise ownership?
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