8x8 CEO: The Future of UC + CC Convergence

Описание: The Unified Communications industry is shifting fast, but is UC really dead? Sam Wilson, CEO of 8x8, joins Dave Michaels to unpack the biggest trends shaping UCaaS, CCaaS, and CPaaS in 2024 and beyond.

In this candid conversation, Sam reflects on his first year as CEO, why UC and CC are converging back into a single stack, and what enterprises should expect from AI-driven customer experience platforms. From digital-only contact centers to Operator Connect with Microsoft Teams, he reveals how 8x8 is redefining customer engagement across channels.

�� Key takeaways:
�� UCaaS and CCaaS convergence is accelerating — one integrated stack beats fragmented platforms
�� Point products and legacy labels are dying; business outcomes define the future of UC
�� Digital-first contact centers are here — blending AI, SMS, WhatsApp, and voice
�� Why Operator Connect is driving global dial tone demand for Microsoft Teams
�� How AI and large language models are reshaping analytics, transcription, and translation in CX

0:00 Introduction with Dave Michaels
1:00 UC + CC convergence explained
3:00 Why UC is not dead — debunking the myth
6:00 Digital-only contact centers and AI translation
9:00 Generative AI in CX: hype or real innovation?
13:00 Operator Connect demand at 8x8
14:30 Final thoughts and leadership insights

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