How To Increase Gym Member Retention By Crushing The Customer Experience
Автор: GSD Gyms
Загружено: 2022-08-23
Просмотров: 2341
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Schedule your FREE strategy call today and see exactly how Loud Rumor works: https://loudrumor.com/discover
Studio owners! Customer service starts and stops with EACH team member.
Did you know that 70% of companies with above-average customer service perform much better financially than their competitors? And that poor customer service accounts for 85% of member churn?
You don’t want to miss this killer episode of the GSD Show where we cover how to win at the customer experience and how it impacts your bottom line.
McKenna and Nate break down:
00:35 - Why having a good customer experience is important
01:14 - The importance of good communication
01:54 - The importance of proper voice inflection
02:40 - Body language and physical communication
03:02 - The importance of positive physical cues
04:01 - How to handle an upset gym member
If you’re curious to learn more about how the LRVT program helps gym owners like you, schedule your FREE strategy session today! https://loudrumor.com/discover
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