Personalization in Travel: Insights from Radu Ciubotaru wbe.travel | Mize Travel Tech Digest Podcast

Описание: How is personalization transforming the travel industry? Join Radu Ciubotaru from wbe.travel in the first-ever episode of Mize's Travel Tech Digest, recorded live at WTM London 2024!

Hosts Michelle Kaufman and Ruben Morais from Mize chat with Radu Ciubotaru about travel personalization, niched OTAs, and AI’s impact on the industry.

In this episode, we explore:
✔️ The power of tailored experiences in the travel industry
✔️ Why launching a niched OTA can outperform large-scale competitors
✔️ How AI is revolutionizing the travel booking journey—and how to future-proof your business

Whether you're an OTA owner, travel tech enthusiast, or curious about the future of travel, this podcast is packed with actionable insights.

Chapters:
00:0023 - How can travel companies use technology to deliver a more customised experience?

00:01:53 - Do you think when clients are looking for a travel experience they are already coming from a specific niche vs going to some company like booking.com? Do you think that is why they are so successful, these type of niche travel companies?

00:03:55 - So from all the examples you have given us what are some real examples of personalisation that make a difference for travelers?

00:07:24 - So do you think that the travel companies and the OTAs need to put more focus on making sure that everything that they have will be added to this AI or there will be another company that will be doing the personalization or should they focus on them doing the personalization?


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