Atlassian live Learning: Jira Service Management for IT Teams

Описание: Discover how to manage IT effectively with Jira Service Management! In this Atlassian Live Learning session, you'll explore best practices and tools to streamline IT team workflows.

✅ Key terms like request types, agents, workflow, customer portal.
✅ Request types and how to configure them effectively.
✅ Setting up diverse workflows, from escalation paths to approval processes.
✅ Managing agents' queues to ensure order and clear priorities.
✅ Maintaining SLAs to avoid breaches and deliver exceptional service.

Jira challenges? We’re just a message away! 🔗 https://bit.ly/4fSd0m5