the hidden cost of good service (from an ex-waitress)

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What is emotional labour? In this video, Melissa takes some research guidance from Dr. Arlie Hochschild, fights a twitter thread, and reads 1200 service reviews better understand the phenomenon.

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SOCIAL MEDIA
Sabrina
Twitter:   / nerdyandquirky  
Instagram:   / nerdyandquirky  
Melissa
Twitter:   / mehlizfern  
Instagram:   / mehlizfern  
Taha
Twitter:   / khanstopme  
Instagram:   / khanstopme  

CREDITS
Produced by Melissa Fernandes
Video Editing by Joe Trickey
Motion Design by Olivér Varga & Krisztina Varga
Sound Design by Joe Trickey

MUSIC
Epidemic Sound. Get started today using our affiliate link. http://share.epidemicsound.com/answer...

RECOMMENDED READING
The Managed Heart by Arlie Russel Hochschild
Bullshit Jobs by David Graeber

TIMESTAMPS
00:00 pls stay I'm not actually like this
00:53 a server storytime
01:57 an email? for me?
02:26 What Is Emotional Labour
04:07 srry thats not emotional laboour, ur a bad friend
05:19 commercial break
07:22 a little data dive, who am i sabrina?
08:16 melissa makes bad printing decision
09:17 melissa reads ALOT of reviews
10:12 fine I'll learn to code
11:22 sorry for another cheesy ending

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Welcome to the joke under the fold!

The waiter at our local indian restaurant asked if I wanted bread before the meal. "That's a naan starter" I told him.

Leave a comment with the word BREAD to let me know you were here ;-)