Genesys Cloud Architect Module 4.2 Hands-On Exercise: Exploring Call Flow Components

Описание: !!MAKE SURE TO HIT THE SUBSCRIBE BUTTON!! Hands-on Exercise: Exploring Call Flow Components
Objective: Gain hands-on experience with various call flow components in Architect and understand their functions and purposes.
Instructions:
1. Log in to your Genesys Cloud account and navigate to Architect.
2. Open the call flow you created in the previous exercise, "My First Call Flow."
3. Start by adding a "Menu" component to your call flow. Drag and drop the "Menu" component onto the Reusable Menus and connect it between the "Play Audio" and "Transfer to ACD" components with the “Jump to Menu” component.
4. Select the "Menu" and configure the settings for the menu. Create two options: "For Sales, press 1" and "For Support, press 2."
5. Now, add a "Call Task" component to your call flow. Drag and drop the "Call Task" component onto the workspace and connect it to the "For Support" option from the "Menu" component.
6. Add another “Menu” component to your call flow. Drag and drop the “Menu” component on the Reusable Menus and connect to the Closed/Holiday/Emergency.
7. Next, add a "Call Task" component to your call flow. Drag and drop the "Call Task" component onto the workspace and connect it to the "For Sales" option from the "Menu" component.
8. Select the "Call Task" component and, in the properties panel, configure the settings for the component, such as the data source and how the data will be used in the call flow.
9. Save your call flow by clicking the "Save" button in the toolbar and “Publish.”
Takeaways: By the end of this hands-on exercise, you should be familiar with various call flow components, their functions, and purposes. This knowledge will help you create more complex and tailored call flows in the upcoming modules. To learn more about Dunamis Consulting, go to https://www.getdunamis.com To learn more about our training, go to https://www.getdunamistraining.com