EP.IC065 - Lessons from the 3rd Gen | Hoe Yeegn Lougn, City Music

Описание: Thanks for tuning in!
The next few episodes were recorded in City Music - where you get all your music, recording and podcasting needs!
Disclaimer: Filming was done in City music in front of customers, staff and patrons. Environmental noises are to be expected.

Podcast produced by: Kaleoscopic Communications Pte Ltd
Hosted by: Edric Poon
Podcast recorded at City Music (Singapore)
Get kitted out for a podcast at City Music: https://www.citymusic.com.sg/


Show notes:

1. In this episode of the EP.IC podcast, we explore the sage business advice, passed down from 1st gen to 3rd gen business owner.
2. Hoe Yeegn Lougn, Co-owner of City Music, tells us more about this 55 year old business, how its run, and how it continues to evolve.
3. We explore the rise of AI and tools that could support the retail staff, while creating a better customer experience - BUT, WON'T replace the need for the human touch.
4. KOL collaboration - boon or bane of the industry?

Yeegn Lougn tells all.

Timestamps
0:00 Intro
0:12 Coming to you from City Music!
0:20 Quick disclaimer on any environmental sounds!
0:35 Exploring the wisdom of a Third Gen Business Owner
1:03 Introducing our guest of the hour - Yeegn Lougn
1:21 Massive thanks to City Music and their Experiential zones!
2:17 The beginning of a 30 year career in City Music
4:06 From school to family business - Expectation vs Reality
5:08 Growing and Building with musicians and legends
6:15 Growing and Building with musicians and legends
9:07 Were you coaxed into getting a proper degree before taking over the business?
10:27 Hot Take on Kids wanting to be Youtubers and Influencers
12:50 How do you gauge talent from content creators for collaboration?
14:12 Spotting potential also comes with developing a relationship
16:21 Upcoming collaboration with Suntec City - Music in the City
17:04 A rude awakening with a KOL
19:27 Our take on the term "Collaboration"
20:36 Business Advice from Gen 1 to Gen 3
21:26 Managing conflict within a family business
22:46 Gaining perspective through conflict within teams
24:13 How does City Music leverage on AI?
27:27 Using AI as a tool, not as a cheat code
28:14 Could AI-enabled software for music / content generation ever go on sale?
30:51 Virtual concerts is still original content
32:56 AI and Robots in the service industry - Yay or nay?
34:56 How is City Music keeping their staff ahead of the machines?
36:12 Thank you to City Music for hosting us!
37:44 10 Questions with Yeegn Lougn
40:59 A message from City Music to YOU!
41:51 The Wrap Up! Thanks for tuning in!