ITIL 4 Specialist: Create, Deliver & Support | Team Culture

Описание: This Team Culture video is part of the Specialist: Create, Deliver & Support| course taught by ITIL expert, Dr. Suzanne Van Hove.

In this module you will learn all about the key topics that are covered in this course:

Module 02: Team Culture
• How Teams Work
• Cultural Fit
• Continual Improvement Culture

The full course can be found here: https://gogotraining.com/training/cou...

Course Description

The ITIL ® 4 Specialist: Create, Deliver and Support course is part of the ITIL 4 Managing Professional four (4) course series. Individuals who are new to ITIL 4 and working to achieve the ITIL 4 Managing Professional (MP) designation will need to complete all four (4) courses and pass the related certification exams.

When you complete this course you will know how to:
• Improve established practices
• Understand how services are developed
• Know how users are supported with value streams
• Increase service efficiency
• Create effective work flows

The Create, Deliver and Support course teaches you how to plan and manage your resources into effective and integrated value streams. In this course you will learn how IT teams collaboratively develop services to meet the demands of their customers for co-created value as well as the demands of the ever-changing digital environment.

Why Should You Take This Course?

Everyone who is involved in creating, delivering and supporting services in the digital world. Today's world is all about creating and delivering effective services that are designed to meet and exceed customer expectations. Understanding how to effectively create, deliver and support services is a must. If you are involved in creating, delivering, supporting and/or managing of services, this certification will give you the toolset you need to improve service management methods and enhance the efficiency of your organizations digitally enabled products and services.

Course Features
• Lifetime Course Access
• Video Tutorials
• Instructor Q&A Support
• 1 PeopleCert Exam Voucher
• 1 Free Exam Retake if Required

Who Should Take This Course?

This course is designed for IT Operations Managers, Service Desk Managers, Development Managers, Developers, Infrastructure Operations Engineers, Change and Release Managers, Incident Managers, Problem Managers, Service Transition Managers, Application Operations Engineers, Availability Managers, IT Coordinators, Networks Systems Administrators, IT Support Managers, Technical Support Engineers, Information Security Personnel, Data Center Support Specialists and others.

Prerequisites

In order to take this course you much hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course.


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