Self-Serve Support (Featurebase Demo 4/4)

Описание: Learn to create a knowledge base to offer powerful self-serve help to your users, using both a dedicated Help Center page and an in-app widget.

Featurebase’s Help Center is seamlessly integrated with your feedback portal, roadmap, and changelog. For example, we suggest relevant articles to users during post-creation. You can also mention help articles while answering feedback, in changelog releases, and more.

TIMESTAMPS
0:00 - Why self-serve support is important
0:15 - Overview of the Help Center
1:03 - Featurebase ecosystem advantages
1:47 - Formatting options & linking
2:33 - Using an in-app widget
2:58 - Importing feedback from other tools