Why Service Technology Needs the Human Touch

Описание: http://www.RonKaufman.com/subscribe
Is automation HELPING your business – or HURTING it?

Used well, service technology can make the customer experience smooth and delightful.

Used poorly, it can turn any service interaction into an impersonal nightmare.

So how do you know where to deploy your service tech –

– and where to rely on HUMAN interaction??

Watch this (short) interview to find out!

#business #technology #innovation #customerexperience

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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