DSCInsights in Action: How UPS Leverages AI to Drive Digital Transformation
Автор: The Center for Global Enterprise
Загружено: 2025-08-18
Просмотров: 199
Описание: In the latest DSCInsights in Action episode, Carol Tomé, CEO of UPS, shares how the company is transforming its global logistics network through AI and machine learning. With 22 million packages delivered daily across 200+ countries, UPS leverages proprietary and third-party technologies to enhance on-time delivery and adapt to shifting trade policies. The company is reconfiguring its network with automated sorting systems and investing in employee upskilling. Tomé highlighted a 64% improvement in first-call resolution thanks to AI-driven customer service enhancements. UPS is also advancing end-to-end visibility with tools like Symphony and Global Checkout, driving greater efficiency and a better customer experience.
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