Automation in the Customer Lifecycle (Awareness to Advocacy Step‑by‑Step)
Автор: The Markitect Academy
Загружено: 2026-03-05
Просмотров: 4
Описание:
Most brands automate one part of the journey and ignore the rest. In this video, you’ll see how to use automation across the entire customer lifecycle; from first touch to repeat purchases and referrals; without making the experience feel robotic.
We’ll cover automated attract campaigns, lead nurturing, abandoned cart flows, service chatbots, loyalty programs, feedback loops, data analysis and referral engines, so your lifecycle runs smoothly and scales with your business.
⏱ Timestamps:
00:00 – What is lifecycle automation and why it matters
00:22 – Attract: automated posts, welcome emails, and ad campaigns
00:53 – Nurture: educational sequences that warm up leads
01:25 – Convert: abandoned cart reminders and friction‑free checkout
01:55 – Service: chatbots and smart routing for faster support
02:19 – Retain: repeat purchases, loyalty rewards and re‑engagement
02:46 – Feedback: surveys and review requests on autopilot
03:11 – Advocate: referrals and word‑of‑mouth automation
03:36 – Recap and how to map your own lifecycle
After watching, you’ll know which automations to add at each stage so you can grow revenue and satisfaction at the same time.
©2026 The Markitect Academy | Learn Strategic Marketing. All Rights Reserved.
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