#103

Описание: In this episode, Delta Air Lines CEO Ed Bastian breaks down what truly differentiates a great airline: people and culture. Ed shares why “take care of your people first” isn’t a slogan (it’s Delta’s operating system!) and how that shows up in reliability, premium customer experience, and everyday leadership. We get a candid look at running a 100,000-person, 5,000-flights-a-day operation; the metrics he checks first (on-time arrivals and cash); and why accessibility and listening are his non-negotiables as a leader.

We also dive into Delta’s broader vision: a connected, premium travel ecosystem that spans free fast Wi-Fi and new entertainment partnerships to deeper integrations with Uber, Wheels Up and, soon, eVTOL links with Joby. Ed frames AI as “augmented intelligence” that empowers frontline teams, outlines how Delta thinks about fortress balance sheets and long-cycle bets, and makes the case that air travel isn’t a commodity but an experience people will choose and pay for. Founders will appreciate his clear wishlist of problems to solve in ops efficiency, maintenance, and crew utilization, and his invitation to bring real solutions, not just ideas.

06:41 Delta's Premium Focus
10:00 An Immersive, Connected Experience
11:02 "Take Good Care of Your People, And They'll Take Good Care Of Your Customers"
16:03 Navigating Challenges and Future Vision
19:49 AI - "Enabling To Do Your Job Even Better"
20:52 Ed's Most Important Metrics
22:32 Persona of Accessibility
27:43 A Bigger Ecosystem
29:37 Joby's First Flights and Delta's Vision - An Extension Of The Ecosystem
30:41 The Cost Of Running Perfectly Every Single Day Is Enormous
33:42 Top Unsolved Pain Points
34:53 Delta Reported 60% Of The Overall Industry Profits
35:48 A Fortress Balance Sheet
38:59 International Expansion and Vision
43:30 Aspiration: Delta As The National And Global Champion
46:18 I Need Great Solutions, Not Ideas
47:25 Raising The Ceiling Of Possibility
49:32 Leadership and Mentorship Insights