The future of customer service - how to create an innovative customer service strategy - with tech

Описание: It’s said that the most important part of a company it its customers, yet the customer service unit is often an isolated department focusing on handling customer inquiries as cheap as possible

When planning your company’s future and the requires business and digital transformation, you should make a vital part of this a strategy for how you intend to ‘wow’ your customers; they have become used to being serviced personally and quickly, mainly through digital services like Amazon, Netflix, Facebook etc.

This video explores how the future of customer service will look like, the latest trends and predictions, and discusses how to craft a strategy that will match your customers’ expectations in the future

(the views and opinions presented in this video are entirely my own and does not reflect those of my employer)

---

Visit my personal website https://www.frederikbisbjerg.com
Here's a link to my book http://insurancenext.tech/
See my LinkedIn profile   / frederikbisbjerg  

SHORT BIOGRAPHY

Frederik Bisbjerg (born 1973 in Denmark) is a highly respected international business developer with expertise in digital transformation and business model innovation. His proven and numerous successes with worldwide business transformations comes from his belief in enabling and empowering people to execute on the change strategies

He is Executive Director, Digitization at Daman National Health Insurance company, one of the largest insurers in the GCC countries, where he oversees the company’s digital transformation initiatives, building a ‘digital-first’ flexible and resilient insurance company

Besides Daman, he holds the position as Head of MENA and Digital Transformation specialist with the Digital Insurer, the world’s largest knowledge base on digital insurance with more than 35,000 active members. With The Digital Insurer, he is part of the World’s first mini-MBA in Digital Insurance, where he lecturers in the topics of Strategy and Transformation, Big Data and Best Practice Tech Architectures

He’s been Executive Vice President for Qatar Insurance Group (QIC), the largest composite insurer in the MENA region and one of the largest insurers in Asia Based in the Middle East since 2013, he’s a sought-after keynote speaker and expert for local and international business innovation and development, working with companies seeking to leverage digital opportunities

Before joining QIC, Frederik was running the worldwide operations of SOS International, then the World’s largest travel claims and emergency assistance provider With SOS International, he established companies in China and expanded SOS International’s Asian operations, securing the company a consistent two-digit growth

Frederik has strong business acumen and is recognized for his ability to build businesses and create new, often previously unseen, alliances between business partners for mutual benefits; a skill refined and honed through many years of working internationally for a top-tier management consulting firm

He’s an author of Insurance _Next, a practical guide on how to transform an incumbent insurer to a flexible, agile and resilient insurance company, prepared for the New Normal following the COIVD-19 outbreak