Maryland’s $3.9M call center contract gets dubbed a “Frankenstein project.

Описание: Welcome to Call Center Professionals! In this episode, we break down the biggest, boldest, and most controversial call center news from April 2025:

📌 Verizon’s AI assistant boosts sales—but are agents becoming glorified sidekicks?
📌 Maryland’s $3.9M call center contract gets dubbed a “Frankenstein project.”
📌 Zendesk lays off 51 employees—what does it mean for customer support tech?
📌 IRS support lines? More like ghost lines. Wait times stretch into eternity.

With a light-hearted but insightful take, we dive into how AI, layoffs, contracts, and customer experience are all colliding in unexpected ways this month.

👍 Don’t forget to like, subscribe, and drop your take in the comments: Is AI a help or a hindrance in the call center world?

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