Claims Transformation: How to Balance Tactical Execution and Innovation

Описание: « In this episode of Leading Change with Ema Roloff »

Ema is joined by Alan Demers to discuss how to balance and prioritize claims transformation with the day-to-day operations of a claims department. We dive into the balance between tactical execution and transformation, how to prioritize initiatives, and if transformation has really delivered on its promise to increase efficiency.

« In the interview »

00:00 Welcome to Leading Change
00:20 Guest Introduction: Alan Demers
01:47 How can claims departments balance tactical execution and innovation?
04:44 What is your advice for claims leaders moving through the prioritization of transformation projects?
07:29 Have we removed complexity from the claims adjusters desk or just made things more complex with the implementation of technology?
10:44 Wrap-Up and Interview Closing