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Creating smarter interactions and more effective contact centers CRM 8 26 2015
Автор: Jeanne Landau
Загружено: 2015-09-01
Просмотров: 12
Описание:
New developments in speech analytics, workspace optimizations, and customer journey mapping are revitalizing the customer experience and expanding the capabilities of the traditional contact center.
View this roundtable, hosted by CRM Magazine, and learn how you can use speech analytics solutions like CallFinder to go beyond call quality monitoring and pursue actionable trends and insights, and gain better visibility and control over your customer experience process.
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