Why Fixing the Problem First Makes Conflict Worse (And What to Do Instead)

Описание: Most managers do this instinctively.
Someone gets upset… and they jump straight into fixing the problem.

And it almost always makes things worse.

In this video, John Faisandier explains a deceptively simple technique he’s been teaching managers for over 20 years to instantly calm emotional conversations and unlock real problem-solving.

It sounds too easy to work.
Most people are skeptical.
Until they try it.

You’ll learn:

Why people can’t hear solutions when they’re emotional
The APE sequence happening in the brain during conflict
The one thing you must do before fixing the issue
How acknowledging emotion instantly lowers defensiveness
What to say when someone is frustrated, angry, or worried
Why this works even when you don’t agree with them

This is the same principle used by FBI negotiators and taught inside the Conflict-Free Leadership program — not as theory, but as a practical, repeatable skill you can use immediately.

If you manage people, lead teams, or have difficult conversations at work (or at home), this framework will change how those moments play out.

If you’re interested in joining the January Conflict-Free Leadership cohort for deeper support, email me at [email protected] for more info.