Strong Voices Gaming Contact Center 2026

Описание: Welcome to Strong Voices — the reservations and contact center built specifically for casino operations.

Strong Voices is redefining casino guest communications by combining community impact, proven expertise, and advanced technology—all in one powerful platform.

What makes Strong Voices different? Two things that truly matter.

First, we proudly support Indian and tribal casinos by helping younger tribal members gain real-world call center skills. We provide the training, tools, and coaching they need to succeed—so they can deliver exceptional service while strengthening their own communities.

Second, Strong Voices is powered by the expertise of Travel Outlook, the premier hotel call center™ with more than 60 years of leadership. Our team knows how to create a polished first impression—especially for your most valuable VIP guests.

Strong Voices handles every casino call, including:

Casino reservations & front desk
Restaurants, spa, and golf
Group bookings and promotions
VIP and host-directed calls

With built-in artificial intelligence, we monitor every call, every day—ensuring consistent quality, compliance, and performance.

Our casino-trained team helps you protect revenue and boost VIP loyalty by following strict security procedures and resolving issues quickly through a secure, omnichannel platform.

With Strong Voices, you get:

✔ 24/7, year-round multilingual coverage
✔ Transparent pricing that scales with your operation
✔ One platform for voice, chat, SMS, email, and social
✔ VIP routing with instant host notes
✔ PCI DSS 4.0 & SOC 2 certified security
✔ Advanced call recording with regulatory safeguards
✔ Seamless handling of disputes, promotions, and risk escalations
✔ Redundant systems for nonstop reliability
✔ White-glove onboarding and ongoing support

At Strong Voices, we combine advanced technology, decades of expertise, and a personal touch—so your casino never misses a call or a guest opportunity.

Ready to elevate your casino guest experience?

Let’s talk.