Wealth Management, Customer Insights, Product Discovery and more.. | Alex Cringle - CPO, Stashaway

Описание: Welcome to our channel! In today's episode, we're thrilled to have Alex Cringle, the Chief Product Officer at StashAway, a leading wealth management startup based in Singapore. Alex's journey has taken him from capital markets to FinTech, and ultimately to his passion for making wealth management services accessible to people all around the globe.
During this engaging conversation, we'll explore fascinating topics such as:
Alex's Customer & Product Discovery process, and how it has helped him build trust with investors by uncovering intriguing insights.
The different meanings of trust for users in developed vs emerging markets or based on age, and the importance of understanding these variations for building strong investor relationships.
The behind-the-scenes process of placing an order to buy a share on StashAway, and the various players involved after a user places a buy order.
How Alex would explain his KPIs and KRAs to aspiring product managers.
The discussion on why product management principles from e-commerce or social networks may not be directly applicable when building wealth management solutions.
And lastly, exciting opportunities and developments in the Investment Tech vertical in Southeast Asia.
Get ready to dive into this insightful conversation with an industry expert. Don't forget to like, share, and subscribe to our channel for more amazing content. Let's get started!


Timestamps:
0:00 - Introduction
3:10 - Alex explains his KPIs/KRAs
7:52 - User journey on Stashaway
12:25 - Alex on his Customer & Product Discovery process
20:37 - Establishing trust while building financial services products
31:43 - Varied meanings of trust among users
34:11 - Sources for news and analysis on fintech development
36:16 - Finance and Technology side of investment-tech
42:26 - Topics that Alex is learning in 2023
44:18 - Mental models/product principles from the e-commerce/social media products that do not apply well to Fintech
51:34 - Exciting opportunities in the Investment-tech vertical in Southeast Asia
59:25 - Sources for learning about the fintech sector
1:00:40 - Conclusion