How To Elevate Every Step Of The Patient Journey - Dr. Wes McCann

Описание: FULL TITLE: How To Elevate Every Step Of The Patient Journey (Even The One You Haven't Thought About) - Dr. Wes McCann

Elevating the patient journey is about more than just good care — it’s about crafting a seamless experience from the first online search to post-visit follow-up. Dr. Wes McCann, (https://www.linkedin.com/in/dr-wesdon...) owner of Doctors Vision Group, (https://doctorsvisiongroup.com/) shares practical strategies for optimizing every touchpoint in an optometry practice, from streamlining intake and cross-training staff to refining handovers between doctors and opticians. With insights on marketing, clinic flow, patient communication, and even community engagement, he reveals how intentional design of the patient journey can reduce bottlenecks, increase efficiency, and build stronger patient relationships. This conversation offers a roadmap for practitioners ready to transform patient care into a complete, memorable experience.

Connect with Harbir:
Instagram -   / harbirsian.od  
LinkedIn -   / harbirsianod  
YouTube -    / harbirsianod  

Chapters:
[00:00] - Introduction
[00:12] - Crafting Your Clinic's Online Presence: The Patient Journey Begins
[03:22] - The Power Of Protocols: Scaling Your Practice With Efficiency
[06:00] - Streamlining Intake: Eliminating Bottlenecks For A Seamless Experience
[12:10] - Beyond The Waiting Room: Optimizing The In-Clinic Patient Experience
[16:45] - Doctor-Optician Handoff: Enhancing Communication And Patient Education
[22:42] - Post-Visit Engagement: Maintaining Patient Relationships Year-Round
[27:05] - Intentional Scheduling: Maximizing Efficiency For Staff And Patients
[31:37] - Innovative Patient Engagement: Events, Partnerships, And Smart Messaging