E10 – Combating Fraud and Enhancing Customer Experience in Banking with Jon Briggs
Автор: Fortis
Загружено: 2024-09-03
Просмотров: 421
Описание: In this episode, we dive deep into the challenges and opportunities within the banking and fintech sectors. Jon Briggs, EVP and Head of Commercial Product & Innovation at Keybank, shares insights into the persistent pressures of fraud and cybersecurity, emphasizing the role of AI in combating these threats and enhancing customer service. We also explore the importance of modernizing banking infrastructure to meet evolving client expectations, highlighting KeyBank's innovative solutions like Virtual Account Management. The discussion underscores the critical balance between risk management and seamless user experience in today's rapidly changing financial landscape.
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