5 V’s of Big Data in CRMUnderstand how Volume, Velocity, Variety, Veracity & Value

Описание: 5 V’s of Big Data in CRMUnderstand how Volume, Velocity, Variety, Veracity & Value
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In this video, we will discuss the Relationship Quality of CRM (Customer Relationship Management)—a very important Business (BUS) concept that explains how trust, satisfaction, commitment, and long-term value form the foundation of strong customer relationships.

We will understand key elements of relationship quality such as customer trust, loyalty, satisfaction, engagement, and commitment, and how CRM helps businesses build and maintain high-quality relationships—explained using real-life business examples and easy analogies so the concept becomes clear, practical, and memorable.

This lecture is especially helpful for students and beginners to build a strong conceptual foundation before moving toward advanced topics in CRM, Business Management, Salesforce, and IT systems.

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