5 Steps to Better HOA Management

Описание: Below are just a few ways to improve the communication between members and HOA management. Although these steps are not unfamiliar to most HOA boards, we hope they serve as a refreshing reminder. Often these all can be completed with the assistance of homeowners association management software.

Step 1. Respond to Inquiries in a Timely Manner – Communication management is a continuous process of planning, designing, orchestrating, and executing the processes of internal, public, and community communications. It involves the systematic development, implementation, monitoring, and revising of the various channels of communications. Utilizing an HOA website and HOA software can help office staff stay on top of homeowner and prospect inquiries.

Step 2. Keep Detailed Records of Homeowner Problems – Documenting homeowner problems, and the progress of the resolution is an integral part of a successful HOA management process. One of the best methods for keeping records is through email correspondence. Having a contact form on your HOA website allows members to communicate issues they may have at their convenience.

Step 3. Provide HOA Documents Online – Having the CC&R, and other important documents, on the HOA website’s document repository eliminates the problem of members losing their copy. If there are any new rules, an HOA board can utilize an email blast, text alert, and/or a custom acknowledgment form, which are part of HOA Start’s Professional Package.

Step 4. Provide Online Engagement – Many HOA members have different schedules and this can lead to low attendance to meetings. Having alternative ways for members and the board to stay connected can be highly effective. Using online meeting and webinar applications like Zoom or Skype offer members the option to participate when they can’t be there in person. Also recording meetings for later viewing accommodates those who missed out.

Step 5. Communicate Changes and Updates Regularly – A homeowners’ association website should keep content on it updated regularly. Use technology in your favor and make it easier for your team to convey HOA updates, events, and alerts.

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