From the Office Door to the Classroom Door: Neenu on Customer Service That Cares | Episode 18 | FTWA
Автор: Phoenix Financial Training
Загружено: 2025-06-13
Просмотров: 55
Описание:
In this episode of Finance Talks with Ahmed, we shine a light on the warm, reassuring presence behind every helpful phone call, email, and WhatsApp message — Neenu Francis, Customer Service Administrator at PhoenixFT.
But this isn’t just a conversation about customer service — it’s about connection. Neenu shares her inspiring journey to joining the Phoenix team, what drives her passion for helping students, and the mindset that transforms every inquiry into an opportunity to make a real difference.
🎯 Why should you listen?
Whether you're a student, educator, or professional, this episode offers practical insights on:
✅ The power of listening and empathy in customer service
✅ Building trust and rapport in high-pressure environments
✅ How to create meaningful experiences for those you serve
✅ Balancing career and personal life
Get a behind-the-scenes look at what truly makes Phoenix tick — and how someone like Neenu, from the office door to the classroom door, is quietly shaping student success every step of the way.
#ACCA #CFA #FinanceTalksWithAhmed #Podcast #PhoenixFT
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