MUSCAT AIRPORT (FINAL CALL FOR A LASTING EXPERIENCE) | GEOFF RAMM CUSTOMER SERVICE KEYNOTE SPEAKER
Автор: GEOFF RAMM CUSTOMER SERVICE KEYNOTE SPEAKER
Загружено: 2024-06-09
Просмотров: 71
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Everyone talks about creating a great first impression, and I whole heartedly agree with this.
But how many times do you hear people talk about leaving a great lasting experience? I have championed this since the birth of Celebrity Service.
This past week I spoke at the amazing IHG Conference in Muscat, Oman. Flying back to Heathrow I settled into the lounge for a drink and a bite to eat... and then I noticed what they had done to help those final few hours fly over before your flight was called. (There was also a dedicated room for younger passengers too).
I love the fact there was at one point a meeting about this. And the conversation might have included "What can we do to leave a lasting impression on our visitors?" And then they set about creating a true Celebrity Service experience...
Well done Muscat, well done to the team who are standing out from the competition.
#celebrityservice #customerservice #customerexperience #keynotespeaker #muscat #oman #travel #airport
www.geofframm.com
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