60 Second Summary - "Kaizen" Chapter 3 📚

Описание: Uncover the essence of quality control in just 60 seconds with our summary of "Kaizen" Chapter 3. 📘🌟 Learn the core principles of Total Quality Control (TQC) as practiced in Japan and discover how they can revolutionize your approach to quality.


🎥 In Japan, quality control isn't just a term – it's Total Quality Control (TQC). Dive into the principles of Kaizen Chapter 3 and master the rules that define quality:

🧠 Customer-Centric Quality:
The CUSTOMER defines quality. It's not about what the employee thinks; it's what the customer perceives as quality, be it the end customer, another firm, or a colleague.
Five Times Why:

Tackle problems systematically with the "Five Times Why." Dig deep into quality issues, tracing them back to their root cause. Investigate until you unveil the why, even if the problem arises in another department.
Plan-Do-Check-Act Cycle:

Embrace the Plan-Do-Check-Act cycle for incremental improvement. PLAN to solve the problem, DO the execution, CHECK if the solution works, and ACT by updating procedures to prevent the issue from recurring.
Apply these principles in your business, and remember: Quality isn't a buzzword; it's the driving force behind sustained success in business.

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