Do You Suspect Care Home Abuse Or Neglect? A Guide By Hayley Collinson, Hudgell Solicitors

Описание: Hello, my name is Hayley Collinson, and I am a senior solicitor at Hudgell Solicitors, handling cases involving sub-standard care and abuse of the elderly.
As a close relative or family friend, it is paramount that you are aware of how to spot the early signs of mistreatment or abuse within a care environment.
Perhaps you have noticed a change of character or personality in your loved one. They may have become withdrawn or seem a bit solemn when you visit, or perhaps they have lost weight or not communicated as well as usual.
These could all be signs of poor care or abuse, and serious questions should be asked.
We strongly advise relatives in this situation to speak not only to staff and careers on the floor, but also people in senior managerial positions, to see if they are aware of any particular issues their relative has.
Check for weight loss on their charts, and have a look at their arms, feet and back for signs of pressure sores or bruises.
We would advise documenting areas of care you are unhappy with, by perhaps keeping a diary of when you have felt care was not as it should be during visits. Formal complaints should then be made in writing, preferably asking for a response in writing too.
There has been much in the media about families secretly filming examples of poor care and abuse to use as evidence, and guidelines on such an approach have been published by the Care Quality Commission.
Should you remain unhappy with the responses of management, and feel further intervention may be needed, then our team at Hudgell Solicitors can provide free initial advice and support, as we will listen to your concerns in full.
Concerned relatives come to us seeking empathy, kindness, understanding of the issues, support and compassion. They also look for us to hold to account those who have let their loved ones down, and we have a track record of doing just that.
We approach every case with sympathy and sensitivity, ensuring we see the person, and not just the claim.