Why Tip Pooling Works (and Fails) in Restaurants | Leadership & Culture with NYC GM Bryan Holland
Загружено: 2025-11-02
Просмотров: 77
Описание:
In this episode, John Pittman sits down with Bryan Holland, a New York restaurant general manager at a Michelin-recommended venue, to break down one of hospitality’s most debated topics: tip pooling.
They discuss why some restaurants thrive under a shared tip model while others struggle, the role of management accountability, and how leadership consistency shapes workplace culture.
This interview goes beyond tipping — it’s about how great leaders balance fairness, communication, and composure to elevate an entire team.
Key Takeaways
• The pros and cons of tip pooling vs. individual tipping systems
• Why clear communication and defined metrics are critical in restaurant leadership
• How price point and location affect pay structures and guest experience
• The role of management accountability in maintaining fairness and morale
• How the hospitality industry has evolved post-COVID in terms of leadership style
• Why emotional control and self-discipline are now essential skills for managers
Guest: Brian Holland — Restaurant General Manager, New York City
Host: John Pittman - follow him at / bartender2ceo
Produced by @B2Ccreative
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