Building All-Women Team & Client Success | Damini Patel | Dexian Talks - 10 | Dexian India

Описание: What does customer success really mean beyond SLAs and targets?

In this heartfelt episode -10 of Dexian Talks, Damini Patel, Portfolio Leader at Dexian India, opens up about her inspiring journey — from HR and customer care to leading an all-women team driving strategic client relationships and trust-based partnerships.

0:00 - Introduction
0:50 - From Customer Care to HR to Portfolio Leader
1:32 - What Does a Portfolio Leader Actually Do?
2:18 - What Customer Success Really Means (Beyond SLAs)
3:09 - How She Ensures Top-Notch Client Service
4:10 - Building a Team of All Freshers from Scratch
4:55 - Why She Leads an All-Women Team
6:00 - Creating Remote Opportunities for Women Across Cultures
6:45 - Does Leading an All-Women Team Create Pressure?
7:22 - Prashant's Role in This Initiative
8:14 - The Exciting GCC Initiative
9:33 - If Not Portfolio Leadership, What Would She Do?
10:25 - Her Dream: Running a Dog Shelter
10:42 - Surprise Message from Prashant Manjunath
12:02 - Closing Thoughts

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