Chaos Is What You Make Of It (w/ Shelley Soucy)

Описание: Shelley Soucy went from serving food at Disney World to becoming one of the most skilled fraud investigators in e-commerce. Her journey reveals the unexpected skills that translate from high-pressure restaurant work to conducting hundreds of fraud interviews.

In this conversation, Shelley breaks down her transition from Disney's Magic Kingdom restaurants to managing loss prevention at Peloton. She explains how working in chaos taught her to stay calm under pressure, why she approaches every interview like a human conversation, and the mindset shifts that helped her excel in a field where validation is rare.

Shelley discusses the reality of working in fraud prevention - from dealing with Monday morning quarterbacks to explaining opportunity costs to executives who prefer revenue promises over loss prevention. She shares practical advice on building confidence, asking for feedback, and why treating people with respect matters even in difficult conversations.

Key topics covered:
[00:00] Intro
[02:25] From English lit to Disney restaurants
[03:44] The career pivot that changed everything
[05:32] Teaching interview skills vs domain knowledge
[08:15] Restaurant chaos builds unshakeable confidence
[11:22] Chaos is what you make of it
[13:27] Learning through active listening and feedback
[17:05] Fighting impostor syndrome with self belief
[20:44] Disney to e commerce fraud transition
[24:25] Learning fraud prevention bite by bite
[28:43] Fraud teams never get external validation
[33:32] Steeling yourself against Monday morning quarterbacks
[39:18] Teaching marketing teams to think like fraudsters
[41:37] Five percent fraud loss is expected not acceptable
[46:25] Doing the right thing without recognition
[49:33] Be the loudest voice in the room

The discussion covers active listening techniques, the fraud triangle concept, and Shelley’s amazing career journey. She explains how restaurant experience at Disney prepared her for investigative work and why chaos management became her superpower.

Connect with Shelley Soucy on LinkedIn to continue the conversation about fraud prevention, investigative techniques, and career transitions.

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