Double Click: Drilling into Customer Experiences w Stephanie Shaffer | Speechless CX Podcast Ep.5
Автор: USAN
Загружено: 2026-02-06
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Описание:
Matthew Storm is joined by CX analyst and industry fixer Stephanie Shaffer for a deep dive into what’s really happening beneath the surface of today’s customer journeys.
Together, they “double click” on the moments most brands overlook; frontline friction, broken feedback loops, misleading metrics, and the gap between CX strategy and reality. You’ll hear why agents have the answers, how AI should support (not replace) human connection, and what it takes to turn insight into action.
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#aws #amazonwebservices #customerexperience #cx #doubleclick #ai #humanconnection #contactcenter #callcenter #software #customerservice #businessgrowth #business
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