Overcoming resistance to change: Technical problems vs. Adaptive challenges

Описание: In a highly complex health and care system, we often face resistance from others when trying to implement change. Technical solutions to problems, whilst easy to identify, do not always allow us to overcome this complexity, and therefore do not enable us to make the improvements that we want to see.

Professor Stephen Singleton describes how leaders can think about challenges 'adaptively', overcome resistance, and create positive change for the benefit of the people who use our services.

Plan, Do, Study, Act (PDSA)! To find out more, check out the Cumbria Production System Toolkit: http://www.theclic.org.uk/cumbria-pro...