🔎 The Controversial Chapter | What Really Happened in 2013? | The Real Franchise – Ep 58

Описание: Welcome back to The Real Franchise, the podcast where no topic is off limits.

In this episode, we address one of the most searched, most questioned, and most controversial parts of our history.

If you’ve been researching James Home Services properly, ten pages deep on Google properly, you may have come across references to 2013. A time when a significant number of franchisees exited the network and the business went through insolvency under previous ownership.

So today, we talk about it. Openly.

Rhiannon and Justin unpack:

• What actually happened in 2013
• Why franchisees felt discouraged at that time
• The financial and structural issues that contributed
• Justin’s firsthand perspective as a franchisee during that period
• What changed when new ownership took over
• The lessons learned and the systems rebuilt
• Why we are confident the same mistakes won’t happen again

We don’t believe in hiding history. We believe in context.

Justin shares his experience from the grassroots level, what it felt like inside the network at the time, and how the flaws in the old model impacted support structures. More importantly, we explain what was rebuilt from the ground up once new ownership stepped in.

Over the last six years, the network has been transformed through:

• A redesigned business model
• Strong corporate and financial governance
• Risk minimisation and cash-flow discipline
• A subscription pathway that invests into franchisees from day one
• A deliberate reinvestment strategy focused on long-term strength

This episode is not about defending the past. It’s about owning it.

Because when someone asks, “Could it happen again?” that question deserves a real answer.

If you are considering joining a franchise network, this conversation is essential viewing. It gives you insight not just into our history, but into our values. Transparency. Accountability. Continuous improvement.

We also share how the network is performing today, the metrics that matter, and why our current growth is built on sustainable foundations, not hype.

If you have questions about our past, this episode is for you. And if you still have questions after watching, we invite them.

⏱ Chapters
00:00:00 – Introduction
00:00:29 – Unveiling the Controversial Topic
00:00:51 – Discussing the Past
00:01:28 – Why Discuss the Past Now?
00:03:35 – Justin’s Perspective on the Past
00:05:30 – The Impact on Franchisees
00:06:51 – The Transition of Ownership
00:07:48 – Taking Over the Company
00:08:12 – Lessons Learned and Moving Forward
00:09:14 – The Transformation of the Network
00:09:46 – The Importance of Transparency
00:11:06 – The New Business Model
00:11:56 – Corporate Governance
00:15:05 – Financial Governance & Risk Minimisation
00:15:58 – Success Stories & Growth
00:16:46 – Pace of Growth & Key Metrics
00:18:29 – Reinvestment Strategy
00:19:26 – Addressing Insolvency Concerns
00:20:22 – Closing Remarks & Invitation for Questions

Transparency matters.

If you’ve read something online and want clarity, ask. We’d rather have the conversation than leave you guessing.

#TheRealFranchise #FranchiseTransparency #BusinessOwnership #FranchiseJourney #CorporateGovernance #SmallBusinessAustralia #EntrepreneurLife #JamesHomeServices