ITIL® V3 Managing Across the Lifecycle | Integration: Lifecycle and Phase Inputs & Outputs

Описание: This Integration: Lifecycle and Phase Inputs & Outputs video is part of the ITIL® V3 Managing Across the Lifecycle taught by ITIL expert, Dr. Suzanne Van Hove.

In this module you will learn all about the key topics that are covered in this course:

Module 16: Integration: Lifecycle and Phase Inputs & Outputs
• Generic Lifecycle inputs/outputs
• Specific inputs/outputs per lifecycle phase
• Handout: Inputs/Outputs v1

The full course can be found here: https://gogotraining.com/training/cou...

Course Description
This course brings together the full meaning of a Lifecycle approach to Service Management. The focus is on the strategy, planning, and measuring ITIL® practices. Understanding and interacting with the lifecycle phase/process/function interactions and interdependencies are crucial to the successful completion of MALC. It is also expected the candidate can apply the high-level concepts of project management and application design, though these concepts are not directly taught during this course.

It is highly recommended that students have and study the five core Lifecycle books.

In This Course You Will Learn:
• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measurement
• Implementing and improving service management capability.

Prerequisites
Candidates must have the following:
• Two (2) credits from the ITIL Foundation certificate V3 or higher (or V2 and the Bridge certifications)
• 15 credits from ITIL Intermediate qualifications

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