Beyond the Stay: Mastering Upsells & Guest Experience in Short-Term Rentals

Описание: We have a special episode of the Hospitable Hosts podcast today. The CEO of Happy Guest, Mike O'Connell, helped us to gather up a panel of four hosts who are using Hospitable and Happy Guest to help them upsell and automate their guest experience. Listen in for tips on where to start with upsells, what kind of products and services you should be offering, and also some extra tips on guest experience and direct booking. You will also get to hear some crazy guest stories at the end.

Timestamps:
0:00 - Introduction
2:52 - Starting with short-term rental upsells
6:44 - Upsell demand from guests
7:20 - Early check-in process
7:58 - Navigating the upsell process
11:06 - The fine line between upsells and a 5-star guest experience
11:56 - Acting as a concierge for the guests
13:35 - Marketing upsells to the guests
16:06 - Upsell fulfillment
17:36 - Bad upsell experiences
19:52 - Upselling local experiences
22:27 - Upsell callouts in guest reviews and messages
24:45 - Tips for getting great guest reviews
28:14 - Enhancing guest experience
30:11 - Experiences with direct bookings
33:35 - Why set up a direct booking website
37:04 - Lessons learned from horrific guest stories

============================
Find out more about Hospitable and get a 14-day free trial at https://hsptb.com/47WgnFD

Short-term and mid-term rental hosts use Hospitable to answer 90% of guest messages with AI-powered automated messaging, to automate their team notifications so they never miss a clean, and to avoid double bookings with a synchronized calendar across booking channels.

Hospitable allows hosts to build their own direct booking website with guest vetting, $5M damage protection, and payment processing built-in.

  / hospitable_com  
  / hospitable  
  / hospitable  
  / hospitable