AI Roleplay for De-Escalation Training: Build a Custom Simulator Without a Developer

Описание: #LearningAndDevelopment #Microlearning #Elearning #NinjaTropic
You don’t need a developer.
You don’t need an expensive AI roleplay platform.
And you don’t need to outsource your simulations.

In this walkthrough, we demonstrate how to design and build a custom AI roleplay simulator for customer service and de-escalation training using Google AI Studio. This example is based on a Horizon travel case study, where learners interact with a frustrated customer affected by flight changes and cancellations.

Instead of relying on pre-built AI roleplay platforms, this approach allows learning teams to create simulations that reflect their own content, scenarios, tone, branding, and learning objectives, while dramatically reducing development time and technical complexity.

This video walks through the complete workflow, including:
Designing the foundation of an AI roleplay simulator using natural language prompts.
Creating emotionally responsive AI personas that test empathy and validation.
Defining system instructions that guide realistic customer behavior.
Applying corporate branding and visual design without custom coding.
Generating the full application logic using AI.
Testing and refining the simulator for realism and learning effectiveness.
Connecting the experience to Google Cloud using an API key.
Publishing the simulator and embedding it into Articulate Rise or Storyline.

Rather than treating AI as a shortcut, this process shows how AI can support experiential learning when paired with thoughtful instructional design. The result is a scalable roleplay experience that helps learners practice difficult conversations in a safe, controlled environment.

This walkthrough is designed for instructional designers, learning and development teams, and customer service leaders exploring how AI-powered simulations can enhance soft skills training and de-escalation practice.

⏱️ Key moments in this video:
00:00 Why traditional customer service training falls short
00:26 What makes AI roleplay immersive
00:48 Overview of the custom simulator workflow
02:16 Building the application foundation
04:03 Designing emotional AI personas
06:00 Branding and visual customization
07:30 Generating the AI-powered application
08:20 Testing and quality assurance
09:10 Connecting the API and deploying
10:00 Embedding the simulator into Articulate Rise
11:30 Final reflections and results

At Ninja Tropic, we are a US-based eLearning company specializing in microlearning, interactive video, and AI-supported learning experiences designed to drive real behavior change.

Our capabilities include:
Training Needs Analysis (TNA).
Learning Strategy Development.
Instructional Design & Media Development.
AI-Supported Learning Content Creation.
LMS Content Integration.
Prototyping, Testing, and Optimization.

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Microlearning Video Examples: https://www.ninjatropic.com/elearning...

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#customerservicetraining #DeEscalationTraining #AIRoleplay #AIinLearning #InstructionalDesign #CorporateTraining