How Patient Narratives Can Support Your Patient Experience Strategy (Webcast)
Автор: AHRQ Patient Safety
Загружено: 2024-12-27
Просмотров: 372
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This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program featured a moderated discussion with three CAHPS team members, who shared their research insights and described how patient narratives can be used to identify and address improvement opportunities.
Speakers included, Jonathan Bakdash, Ph.D., Social Science Analyst, AHRQ; Rachel Grob, Ph.D., Qualitative and Health Experiences Research Lab
University of Wisconsin-Madison; Yuna Lee, Ph.D., Assistant Professor,
Columbia University Mailman School of Public Health; Denise Quigley, Ph.D., Senior Health Policy Researcher, RAND; and Dale Shaller, M.P.A., Principal, Shaller Consulting Group (Moderator).
This video and slide presentations may be accessed on the AHRQ website at https://www.ahrq.gov/cahps/news-and-e....
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