Enhancing Healthcare Outcomes: A Webinar on Quality Assurance in Staffing Agencies

Описание: The McKnights workforce development forum, sponsored by InteyCare, focused on the critical role of staffing agencies in healthcare and the importance of quality assurance. The session, moderated by McKnights senior editor Kim Marcellus, featured insights from Lynn Berry, Senior Director of Operations at IntelyCare, and Greg Houngen, Executive Director at Stone Rehabilitation and Senior Living.

Key highlights included:

Quality of Care: Emphasized as the core product of healthcare facilities, highlighting the need for high-quality staff and interdisciplinary teamwork.

Agency Staffing Trends: Discussed the increase in agency staffing usage, particularly during the pandemic, and the financial and care challenges associated with it.

Staff Training and Integration: Addressed strategies for training full-time and agency staff, including mentorship programs and inclusion in facility events to foster a sense of belonging and improve care quality.

Operational and Technical Support: The importance of having a robust support system for staffing partners, including credential verification and availability for client support.

Quality Assurance and Improvement: Focused on the role of quality assurance departments in staffing agencies and their contribution to addressing clinical concerns and facilitating continuous improvement.

Joint Commission Accreditation: Highlighted the significance of accreditation in demonstrating commitment to quality and continuous improvement.

W2 vs. 1099 Employment: Discussed the benefits of W2 employment in providing support and accountability for agency nurses, enhancing commitment and quality of care.

Addressing Documentation Challenges: Explored solutions for common issues like documentation, emphasizing the need for adequate training and support.

The webinar concluded with a Q&A session, providing practical insights on fostering a supportive environment for blended staffing and ensuring quality care in healthcare facilities.