Building Stronger Revenue Cycle Teams: How Culture, Efficiency & Transparency Drive Results

Описание: What does it really take to build a strong revenue cycle?

In this Empower on-demand session, Rachel Dallmann, Chief Ancillary Officer at Phelps Memorial Health Center, shares a real-world perspective on how people, culture, and efficiency drive sustainable revenue cycle performance, especially in rural healthcare.

Drawing from nearly two decades of hands-on experience, Rachel walks through:
• How front-end revenue cycle workflows impact patient experience and financial outcomes
• Why transparency into metrics like A/R days is essential for leadership and teams
• How automation and the right technology reduce denials without sacrificing jobs
• The role of culture, trust, and long-tenured teams in operational success
• How strong revenue cycles enable expanded access to care close to home

This session is ideal for healthcare leaders, revenue cycle professionals, and operations teams focused on building resilient teams and scalable workflows.

👇 Jump to chapters to explore key moments
00:00 – Why People Power the Revenue Cycle
How strong teams, not just technology, drive sustainable revenue cycle performance
01:10 – Rachel Dallmann’s Revenue Cycle Journey
From biller to executive: 18 years of hands-on revenue cycle leadership
02:26 – From Paper Remits to Digital Efficiency
The evolution from manual workflows to electronic remittance posting
03:30 – Partnering with Inovalon to Improve Efficiency
How automation and technology enabled scalability and adaptability
04:18 – Serving Rural Communities with Financial Strength
Expanding specialty services while keeping care close to home
05:40 – Putting People at the Center of Revenue Cycle Success
Why culture, tenure, and accountability matter as much as tools
06:12 – Front-End Revenue Cycle Excellence & Patient Access
Eligibility verification, patient experience, and first-touch accuracy
08:06 – Eliminating Denials Through Insurance Verification
Reducing delays, denials, and frustration with automated eligibility
10:42 – Billing Optimization and Claims Management Strategy
Custom edits, proactive workflows, and claims prevention
14:13 – Reducing A/R Days and Sustaining Financial Performance
How efficiency drove A/R from the 80s down to the 30s and 40s
15:40 – Financial Strength Enables Better Patient Care
Using revenue cycle success to reinvest in services and teams
16:48 – Expanding Specialty Care Through Innovative Models
Oncology, orthopedics, cardiology, and bringing specialists to patients
18:55 – Patient-Centered Care in Rural Healthcare
Why access, convenience, and compassion define success
22:41 – Culture, Transparency, and Leadership Accountability
Setting expectations, measuring progress, and leading with clarity
24:13 – Transparency as the Foundation for Revenue Cycle Success
Why visibility into metrics is critical for long-term improvement
25:15 – Final Takeaways: Building Stronger Teams for Better Outcomes
Closing reflections on teamwork, efficiency, and patient-centered growth

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Healthcare Empowered™
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