HOW TO HANDLE POSHMARK CASES (professionally...) | Tips for new & seasoned

Описание: In this video, I share some of my experiences and insights into handling Poshmark cases as a seller on the platform, and tips to keep in mind if a buyer opens up a case against you.

Chapters:

00:00 Intro
01:46 Disclaimers
03:13 Take a deep breath!
03:52 Remember that this is a business
04:22 Assess the situation
05:24 Put on your customer service face!
06:08 Do not address your buyer directly (with exceptions)
06:50 Common cases (and how to handle them)
08:00 Show that you represented your item accurately
11:44 Include screenshots in your response
12:33 Say what you need to say – and then leave it at that
14:18 Know when to fold ‘em
14:49 STORYTIME!


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