Kaizen at SMRT: Rebuilding Trust, Safety, and Performance

Описание: In this powerful episode of the Kaizen Institute 40th Anniversary Leadership Series, SMRT Chairman Seah Moon Ming and Group CEO Ngien Hoon Ping share how #Kaizen leadership transformed Singapore’s public transport system, rebuilding trust, safety, and performance through #PeopleFirst leadership and #ContinuousImprovement.

From crisis recovery to system-level excellence, this conversation reveals how steward leadership, #GembaWalks, and psychological safety helped SMRT move from disruption to becoming a global benchmark in #OperationalExcellence and public transport.

00:00 – Welcome to the Kaizen Institute 40th Anniversary Series
01:00 – Introducing SMRT leaders
03:00 – SMRT’s crisis and leadership challenge
06:00 – Choosing Kaizen over quick fixes
09:00 – Steward leadership and ownership
12:00 – “KAIZEN™ starts with me”
15:00 – Systems thinking in public transport
18:30 – Psychological safety and listening
22:00 – Digital tools, AI, and human judgment
25:30 – Gemba Walks and safety-first culture
29:00 – Training, empowerment, and capability building
32:00 – The future of SMRT and Kaizen

If this conversation resonated with you, explore more about the 40 years of Kaizen Institute at https://kaizen.com/forty-years/

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