Freddy AI updates in Freshdesk: a webinar by Swedbyte and Freshworks.
Автор: Swedbyte
Загружено: 2023-09-05
Просмотров: 2348
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In this webinar hosted by Swedbyte and Freshworks we continue to share insights about Freddy AI: a smart AI solution working as a part of our customer service solution to ensure the best client and employee experience.
You have definitely heard about using ChatGPT and the likes of it in various areas of business, and now Freddy AI can transform your interactions with customers and your agents' work. A Freshworks representative addresses the main uses of Freddy AI such as conversational AI for connecting with customers in popular channels, broad automation capabilities for faster ticket resolution and workflow efficiency, and smart analytics bringing you the most relevant insights about customers when you need them.
This is the second webinar in our series on ChatGPT and overall AI in Freshdesk. In October 2023 we are also planning to host a webinar on Enterprise Service Management (ESM). You can learn more about it from this video.
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