126_Rewiring Healthcare: Caring for the Caregiver and the Emergency Department

Описание: In this episode of the Healthcare Plus Podcast, host Dan Collard continues the conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with healthcare leader, author, and longtime HPSG colleague Regina Shupe.

Shupe will deliver two main-stage sessions at the conference, and this conversation previews both, starting with a timely focus on rewiring how healthcare organizations care for their caregivers. Drawing on nearly four decades in healthcare, Shupe reflects on the toll that passion, grit, and commitment can take on teams, and why the pandemic served as a catalyst for rethinking team well-being. She challenges leaders to go deeper than traditional employee rounding by pairing meaningful questions with practical support tools already available in many organizations, including employee assistance programs, Code Lavender, intentional pauses, and Schwartz Rounds.
The discussion then turns to the emergency department, where Shupe is widely known for her work on leadership, flow, and culture. She previews a session focused on rewiring ED operations through intentional flow strategies, non-negotiable goals, and leadership development tailored to today’s realities. From door-to-bed time to trust-building and “love leadership,” Shupe makes the case that emergency departments must be treated as an organization-wide strategy, not a standalone problem.

Listeners will learn:
• Why caring for caregivers requires deeper, more intentional leadership
• How to rewire employee support without adding complexity
• What effective ED flow looks like in today’s environment
• Why patients still expect speed, clarity, and compassion
• How leadership development must adapt for newer, less-experienced leaders

This episode offers a practical preview of two sessions designed to strengthen teams, improve flow, and create environments where caregivers and patients can thrive.