How to Manage Calls Data & Analyze Performance | RightChoice.ai

Описание: 🚀 Learn how to use the RightChoice.ai Calls Data & IVR Management Dashboard to track customer calls, improve dealership response rates, monitor missed calls, and analyze customer conversations using AI-powered insights.

In this training video, Honda dealers will learn how to:

✅ Monitor answered, missed & offline calls
✅ Access AI-generated call summaries
✅ View cleaned call transcripts & recordings
✅ Analyze customer sentiment & query resolution
✅ Track call performance & answer rates
✅ Identify peak customer calling hours
✅ Use heat maps for location-wise performance
✅ Create custom AI calling evaluation questions
✅ Improve dealership customer experience & conversions

This dashboard helps dealerships reduce missed opportunities, improve service quality, and turn customer calls into actionable business insights.

🔹 Platform: RightChoice.ai
🔹 Module: Calls Data & IVR Management


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