Turn Property Management Pain Points into Resident Wins - Evan Howard - Second Nature

Описание: In this episode of Unfiltered, host Dylan Scroggins sits down with Evan Howard, Principal National Account Executive at Second Nature, to discuss the evolving landscape of property management. Evan shares his journey from selling Cutco knives to helping drive growth at Second Nature, where he focuses on strategic partnerships and improving the resident experience. He reflects on the company’s “triple win” philosophy—creating value for residents, operators, and investors—and offers perspective on how culture, empathy, and alignment of incentives are shaping the next generation of property management.

They discuss:
Building systems that balance empathy and efficiency in property management
The evolution of Second Nature from air filter delivery to a resident experience platform
Lessons learned from early sales experience and developing resilience in business
The importance of culture, relationships, and community in scaling a company
How AI, automation, and improved resident experiences are transforming the industry

Links:
Second Nature - https://www.secondnature.com/
Evan on LinkedIn -   / evanprothrohoward  
Dylan on LinkedIn -   / dylanscroggins  
Matt on LinkedIn -   / mspeer  
PropertyManagement.com - https://propertymanagement.com/
The Kalmar Group - https://thekalmargroup.com/

Topics:
00:00 - Intro
00:57 - Introducing Evan
02:15 - Evan's journey: From Cutco to Second Nature
02:45 - The triple win approach of Second Nature
03:56 - Building relationships in property management
11:16 - The future of property management: AI and automation
18:23 - Quick fire questions and closing remarks