Copilot Carnival: Build an IT Helpdesk Copilot Agent

Описание: Attend all of the Copilot Carnival sessions. Sign up for reminders here:
👉🏻 https://pragmaticworks.com/2026-copil...

Download the files we use in this session at https://prag.works/copilot-carnival-f...

Design a Copilot agent that triages issues, answers FAQs, and triggers actions like password resets and ticket creation. We will connect to knowledge bases and forms, capture context for clean handoffs to humans, and measure impact with simple analytics. Demos include student device support and LMS how‑to guidance for schools plus HR and finance self‑service scenarios for any organization. Follow along and leave with a blueprint you can adapt in your tenant.

Knowledge Source for IT example:
https://www.kent.k12.wa.us/page/techn...
Knowledge Sources for handbook examples: -
https://blog.pragmaticworks.com/hubfs...
https://blog.pragmaticworks.com/hubfs...


Check out all of Copilot Carnival’s sessions here:

Day 1 – February 10: Prompt Like a Pro in M365 Copilot
https://youtube.com/live/Z2rh14Um9oM

Day 2 – February 11: Build a Research and Analysis Copilot Agent
https://youtube.com/live/qrcyKkfBAlM

Day 3 – February 12: Build an IT Helpdesk Copilot Agent
https://youtube.com/live/TLCH_66uJO4

Day 4 – February 17: Secure and Govern M365 Copilot
https://youtube.com/live/UlSbQZNpw34

Day 5 – February 18: Build Your First Copilot Studio Agent
https://youtube.com/live/qcG8fMHZpF8v

Day 6 – February 19: Teach with M365 Copilot: The Teach Agent
https://youtube.com/live/wmQyyXNimNA

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#copilotstudio #ITSupport #Helpdesk #Automation #EdTech