Accessibility for All, Module 6: Mobility Assistance

Описание: Accessibility for all is a comprehensive suite of training videos designed to instruct transportation personnel on how to assist persons with disabilities.

Please see transcript below

Learn more at https://www.otc-cta.gc.ca/eng/accessi...

Transcript

Hello there, Sir.

Good day.

Are you checking in today?

Yes, I am.

May I see your passport please?

There you go.

Thank you very much.

And how many bags will you be checking-in?

I have one bag, and I believe I have to check-in for my chair as well?

Yes, please.

But your chair is no additional cost, it doesn't count towards your checked baggage allowance.

Ok, great.

If you prefer, you can remain with your mobility aid all the way to the gate of departure, and we will transfer you only when you board the aircraft.

Ok, now is there going to be enough time for them to put the actual wheelchair in the aircraft?

Yes, absolutely, we will treat your electric wheelchair as priority baggage.

Perfect.

And as it is an electric wheelchair, it has to go in the aircraft's cargo hold.

Can you make sure that the batteries are well disconnected or removed please?

Because I believe they cannot put it inside the belly of the aircraft.

Yeah, we will make all arrangements; I'll set it all up here for you so it will all be ready for you when you get to the gate of departure.

Perfect.

And we do also invite you to board the aircraft before everybody else, so we can get you comfortably seated.

Perfect.

And this is your bag here?

That's the one, yes.

May I just weigh it for a moment?

Absolutely.

Thank you.

Great, now here's your boarding card, and your passport back.

And you'll be departing from gate number 12.

Would you require any assistance to get there?

No, because I'm in my chair, I'm going to be O.K.

Is there going to be somebody there to help me in the aircraft?

Yes, the gate agent will be able to assist you, and everything will be ready for you when it's time to go.

Perfect, thank you very much.

Have a great day, Sir!

You too.

My pleasure.

Bye bye.