Parallel session- Upgrade to Hospitality Excellence

Описание: When a novel meets a lean manual: recently-published Upgrade to Hospitality Excellence tells the story of Alex, a lean healthcare exec, who takes on the challenge of turning around his brother's failing hotel in the Canary Islands, Spain, using his experience with Lean Thinking. Oriol will present the book, tell us how it was written, and explain why it's an essential guide for any business operating in the hospitality sector.